If you have paid a deposit, either at the property you currently live in or at any property you had lived in since April 2012, then your landlord was required to register your deposit with one of the three government backed tenancy deposit schemes.
As well as registering the deposit, your landlord was also required to provide you with a certificate confirming the deposit had been registered; information known as the Prescribed Information that explains what can happen to the deposit; and a leaflet from the chosen scheme explaining how the tenancy deposit scheme works.
If your landlord has not done all of the above within 30 days of the deposit being paid by you then you will be entitled to receive a statutory penalty from your landlord. This penalty is mandatory when the landlord has failed to do what was required of them.
The amount of the penalty is somewhere between 1 and 3 times the amount of the deposit for each breach of the legislation. If you have had more than one tenancy agreement (for example, you lived in a property under a fixed 6 month agreement but then stayed after that 6 months) then you will be entitled to a statutory penalty for more than one breach.
So, for example, if you paid a deposit of £500.00 and didn’t get it back, and you lived at a property for more than the initial fixed term period set out in your initial tenancy agreement, you would be entitled to a minimum of £1,500.00 and a maximum of £3,500.00.
You can bring a claim whether you are still in the property or not and you can bring a claim whether you received your deposit back or not.
Please complete our penalty checker below to find out what you might be entitled to or telephone us on 0800 988 3409 to find out more.
See how much you could be entitled to